Job Description

Sr. Training Specialist, Instructional Design & Systems Training

The primary focus for this role is to lead and manage the instructional design and training development for computer-based training courses that support the Supply Chain Capabilities portfolio of projects. This role will support the successful implementation of systems training in SAP, Oracle and other ERP systems. It requires a high level of proficiency in Articulate Storyline and RISE. This role will develop training in alignment to local training processes and global regulatory requirements.

Key Responsibilities:

• Support, maintain, encourage, engage, and empower a learning culture for trainees and for the SCC Training and Change Management Team.
• Design and develop training courses using various instructional design methodologies while incorporating adult learning principles.
• Create engaging learning activities and compelling course content.
• Work with Subject Matter Experts to identify target audience's training needs.
• Set instructional end goals and create content that matches them.
• Create supporting materials/media (audio, video, simulations, role plays, games, etc.).
• Identify, evaluate, and implement key performance metrics for training effectiveness and for business expectations regarding training design.
• Maintain and control electronic document content and folders as per good documentation requirements in compliance with Quality Systems and retention programs.
• Support internal and external Audits/Inspections.
• Manage competing priorities and work within a team to drive completion of projects.
• Work independently and perform with a high degree of accuracy.
• Act as an effective change agent.
• Partner with other members the Cell Therapy Operations Training Team and other training teams across the organization to build harmony and alignment.
• Drive continuous improvement for training programs.
• Uphold Client Values in all interactions, with a strong emphasis on Inclusion.

Qualifications & Experience:

• Experience with Articulate and RISE required.
• SAP S4/HANA training experience required.
• Bachelor's Degree or equivalent work experience preferred.
• 3+ years of experience in supply chain or manufacturing environment (pharmaceutical industry preferred) or education/training (adult education/corporate training preferred) preferred.
• Strong experience and knowledge of GxP and applicable Health Authority regulations / guidelines and industry best practices for supporting a training program preferred.
• Instructional design experience incorporating adult learning principles and SMART training objectives.
• Strong communication skills with clients to identify the learning goals for the training projects.
• Proven experience working as a detailed oriented team player with effective planning, organization, and execution skills.
• Effective manager of project deliverables and ability to work effectively at a fast pace with cross functional departments to finalize time-sensitive deliverables.
• Able to manage multiple priorities.
• Experience working through training/performance pain points and identifying and implementing correctives.
• Innovative, proactive, and resourceful; committed to quality and continuous improvement.
• Strong computer skills with MS Office (e.g. Word, Excel, etc.) and with Quality Systems (e.g. Document Management System, Quality Management System) and learning management systems (Success Factors).
• Prior training or learning in the area of Inclusion (i.e., Diversity, Equity and Inclusion) is a bonus.

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